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Many Young Adults Are Unclear About Ethics and Integrity – Is It Any Wonder?

Before becoming a Business Owner, we worked for some medium to large firms, who had their fair share of poor business integrity. Several of the business leaders, executives, and owners exhibited very poor ethics and morals. Today many refer to themselves as “professionals”, but even that term doesn’t resemble the level of quality or dignity …

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The Importance of Strategic Planning when Preparing for Future Growth

Having moved to Charlotte in the fall of 1980, I can tell you that many of the city planners didn’t have a good understanding of what people wanted who moved here at that time. The Raintree subdivision (residential) was in its early stages, and we were being told by realtors that the city really didn’t …

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As More Executives Exit, Are Companies Investing a Stronger Initiative to Train New Leaders?

After 25 years in business, and having been fortunate to have met so many excellent and successful business leaders during that time, I have noticed the past 2-3 years that more and more of those executives are exiting to enjoy their Retirement. However, the ratio of new leaders being trained for senior positions are much …

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Is Your Company a Supportive Community Partner

One important aspect of any company is to have “good public relations” with their community. Companies that hire a larger number of community citizens should feel that public relations is a very important factor. Hopefully, that employer compensates the employees well and provides valuable benefits and resources. The relationship and management that employers have with …

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How Can Companies Select Quality Managers Who Motivate and Inspire

Too many companies have selected people for supervisory or management positions, who are either more into “having Power”, or less into developing effective employees. This hurts the whole organization, allowing the company to slip into a lazy, or an “I don’t care Attitude”. Either way this is often places the organization at “great risk”. Those …

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Encourage Your Workplace to be Proactive, Sensitive & Supportive

This time of year most of us find ourselves being more sentimental and thankful for our many blessings.  We also have fond memories of family and holiday traditions.  When couples marry, each bring specific traditions into their home.  This may spill over into our work life.  Some may decorate their offices or desks, while others …

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Learning to Develop Mutual Respect and Professional Co-Existence Between the Generations

Each generation is determined to have their own identity, and our currently younger generations in the workforce are no different.  As a Baby Boomer, we insisted on dressing differently with hip-hugger and bell-bottom blue jeans, many of the girls wore “tops” that looked like maternity blouses, and then there were the mini-skirts — and we …

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How Can Employers Improve Workplace Behavior, i.e. Bullying and Harassment

No matter what industry or business is your field, it seems there is some level of Bullying or Harassment that exists.  Even the settings make no difference, nor age or level of education or income.  The wide diversity of our workforce has only increased the number of poor workplace behavior situations. With each week that …

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THE IMPACT OF CUSTOMER SERVICE ON BUSINESSES

Of all the investments and efforts provided by businesses, where would you believe Customer Service Training ranks in that list?  Seen as a skill or role in a business, Customer Service often is given extremely little training or none at all.  The majority of business people have no idea what impact that Customer Service has on the bottom …

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Emotional Intelligence as a Key Value in Leadership

DEFINITION: Emotional intelligence is the ability to recognize one’s own and other peoples’ emotions, to discriminate between different feelings and label them appropriately, and to use emotional information to guide thinking and behavior. This may sound simple, and yet many people are not only unaware of the emotions they exhibit but are unable to recognize other peoples’ …

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