Tag Archives: Invest

WHY DO SOME NEW BUSINESSES SUCCEED, WHILE OTHERS FAIL?

Could a business succeed because some owners are smarter than others? It may seem that way, but there is much more to this. As an employee or a customer, you can walk into a business and think, “why does the owner do this or that? Why not another way, which you may think would be …

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As More Executives Exit, Are Companies Investing a Stronger Initiative to Train New Leaders?

After 25 years in business, and having been fortunate to have met so many excellent and successful business leaders during that time, I have noticed the past 2-3 years that more and more of those executives are exiting to enjoy their Retirement. However, the ratio of new leaders being trained for senior positions are much …

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THE IMPACT OF CUSTOMER SERVICE ON BUSINESSES

Of all the investments and efforts provided by businesses, where would you believe Customer Service Training ranks in that list?  Seen as a skill or role in a business, Customer Service often is given extremely little training or none at all.  The majority of business people have no idea what impact that Customer Service has on the bottom …

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