Tag Archives: Invest

WHAT DO EMPLOYERS WANT & EXPECT OF HUMAN RESOURCES

The image and role of human resources has definitely changed over the years.  Decades ago HR was referred to as “Personnel” with many of these people being seen as a high-end Administrator, yet making many decisions, which greatly impacted the organization.  Selecting employees for most positions would radically influence the business. Later “personnel managers” were gradually …

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WHY DO SOME NEW BUSINESSES SUCCEED, WHILE OTHERS FAIL?

Could a business succeed because some owners are smarter than others? It may seem that way, but there is much more to this. As an employee or a customer, you can walk into a business and think, “why does the owner do this or that? Why not another way, which you may think would be …

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As More Executives Exit, Are Companies Investing a Stronger Initiative to Train New Leaders?

After 25 years in business, and having been fortunate to have met so many excellent and successful business leaders during that time, I have noticed the past 2-3 years that more and more of those executives are exiting to enjoy their Retirement. However, the ratio of new leaders being trained for senior positions are much …

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THE IMPACT OF CUSTOMER SERVICE ON BUSINESSES

Of all the investments and efforts provided by businesses, where would you believe Customer Service Training ranks in that list?  Seen as a skill or role in a business, Customer Service often is given extremely little training or none at all.  The majority of business people have no idea what impact that Customer Service has on the bottom …

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