Tag Archives: Strategic

THE IMPACT OF CUSTOMER SERVICE ON BUSINESSES

Of all the investments and efforts provided by businesses, where would you believe Customer Service Training ranks in that list?  Seen as a skill or role in a business, Customer Service often is given extremely little training or none at all.  The majority of business people have no idea what impact that Customer Service has on the bottom …

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Hiring Is Serious Business and Those Hiring Need to be Trained to do so Effectively

Too many take the “hiring process” too lightly.  Many think it is a matter of quizzing individuals and watching some sweat, as if the interviewer is “putting the screws” to a criminal.  That is NOT what the hiring process is about. There are specific approaches to help the interviewer determine if the job candidate is being …

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