About Us

Compass Career Management Solutions continues to be a proactive and strategic human resources-consulting firm since 1994.  Our focused expertise addresses career and business transitions.  Robyn and Bill Crigger, CEO and President, respectively, own and operate this firm, headquartered in Charlotte, North Carolina.  Initially, we were a uniquely comprehensive national outplacement firm with a strong passion for assisting firms and organizations by using creative and proven procedures and practices to resolve specific issues and concerns. Later we discovered our processes also are a remedy with other change events.

We partner with companies and their leaders to closely examine exactly what these leaders saw and what vision they had for the future of their organizations.  Managing future changes required a clear vision and a strategic, well-grounded plan that would excite the workforces and stimulate all to become engaged in a bright future.

Our services and programs include specific, progressive and productive efforts, that allowed their workforces to be involved and could participate and support the company’s vision to have opportunities to grow and develop through whatever business transitions transpired.

After celebrating 26 years of our productive business, Robyn and Bill have concluded that their passion for assisting others to evaluate and identify how they can move their businesses to the next level.  Even strong, successful companies need to occasionally step back and analyze how to make their organizations re-energized and motivated, possibly making some substantial changes – BUT the new approach needs to be well researched and the process and outcome will be successful.  Change continues to be everywhere, and Compass Career Management continues to keep an open mind, stay well informed and support individuals, as well as management teams and owners, addressing new challenges (or old ones), in order to reach their ultimate goals.  This should help explain why we are adamant to add other transitional-related services, including outplacement.  Compass Career Management Solutions is willing to provide services including:  Executive Coaching, Leadership Training, Workplace Behavior Workshops, Strategic Planning Forums, Effective Communication, Team Building, and Performance Management that helps strengthen an organization, etc.  Just remember that Compass Career Management Solutions will always be involved in CHANGE!


Robyn’s background is Elementary Education, whose education, additional training, and experiences have not only proven to be extremely transferrable into the business culture, but has continued to gain a deeper insight into efforts that benefit and strengthen the learning and capabilities of others.  As one would imagine, after over 26 years in business, Robyn has gained additional and substantial experience and knowledge in the human resources field.  Her educational focus has always been communication as a pivotal factor in employee development and relations.  Robyn also has been exceptionally involved in professional and community organizations.


Bill’s background is a rich and extensive education and professional experience in human resources.  In addition to his 20+ years as a human resources professional for the Kroger Co., he also worked with a national Food Trade organization out of Washington, D.C., and was Vice President of Human Resources for Eagles Foods, headquartered in Milan, IL.  Bill has also been deeply involved in the Society of Human Resources Management in Charlotte, NC, including being President, plus winning multiple NC SHRM awards (i.e. HR Professional of the Year, etc.).  More recently, Bill has been a part-time faculty member of the University of Phoenix in Charlotte. View his complete bio here.

Compass Career Management Solutions has been hired by a wide variety of companies and industries, including manufacturing, law firms, engineering firms, insurance companies, NFL associations, the retail industry, health-related firms, etc.

We have been valued for our professionalism, flexibility and customization of services, accessibility, and effectiveness.  Compass Career Management Solutions is a high integrity organization, who respects its clients and receives their respect in return.





Our son, W. Matthew Crigger, worked for Compass Career Management Solutions from 1997 – 2014, when he passed away.  Matthew was only 15 years old when he first experienced “displacement”, as his dad, Bill Crigger, was downsized from The Kroger Co. in the fall of 1988, when The Kroger Co chose to go through a substantial downsizing, reassigning the remaining stores to different districts.

Matthew was devastated by this and couldn’t grasp how this could happen to his dad, especially since Bill had both Bachelor’s and Master’s college degrees and had worked so hard for The Kroger Company.  This experience truly hit Matthew hard.  However, in time Matthew saw that Bill and Robyn Crigger had been able to take their tragedy and put their passion into a line of work where they could help those faced with similar challenges.  Therefore, he eventually asked to get involved in our company in 1997.

Though Matthew was initially working on many “behind-the-scenes” aspects of the business, he eventually asked to work on-site at one of our large outplacement projects, where he found that he had a gift of helping those employees who were downsized, like his father.  Matthew had a smile and warm, friendly nature, which allowed him to bring comfort and support to those downsized employees, as well as being able to build good relations with management.