About Us

Compass Career Management Solutions remains a proactive and strategic human resources-consulting firm since 1994.  Our focused expertise addresses Career and Business Transitions.  Robyn and Bill Crigger, CEO and President, respectively, own and operate this firm, headquartered in Charlotte, North Carolina.

We have been a uniquely comprehensive national outplacement firm with a strong passion for assisting firms and organizations by using credible and progressive procedures and practices to address specific business issues and concerns.  Over time we realized that our processes also resolved other change situations.

We partner with companies and their leaders to closely determine exactly what these leaders saw and what vision they had for the future of their organizations.  Managing future changes required a clear vision and a strategic, well-grounded plan that would excite the workforces and stimulate all to become engaged in a bright future.

Our services and programs include specific, progressive and productive efforts, that allowed their workforces to be involved and could participate and support the company’s vision to have opportunities to grow and develop through whatever business transitions transpired.

After celebrating 27 years of our productive business, Robyn and Bill have concluded that their passion is assisting others to evaluate and identify how they can move their businesses to the next level.  Even strong, successful companies need to occasionally step back and analyze how to make their organizations re-energized and motivated, possibly making some substantial changes – BUT the new approach needs to be well researched and the process and outcome will be successful.

Change continues everywhere, and Compass Career Management strives to keep an open mind, stay well informed and support individuals, as well as management teams and owners, addressing new challenges (or old ones), in order to reach their ultimate goals.  This should help explain why we are adamant to add other transitional-related services, including outplacement.  Compass Career Management Solutions is willing to provide services including:  Executive Coaching,  Workplace Behavior Workshops, Strategic Planning Forums, Effective Communication, Leadership Training, Team Building, and Performance Management that helps strengthen an organization, etc.   Just remember that Compass Career Management Solutions will do all we can to manage CHANGE!


Robyn’s background is Education.  Her father, who was one to attain his Masters at a time when this was seldom done, suggested a progressive approach to her initial, routine career path.  Her father encouraged her to take business courses as well traditional education classes, believing it was wise to consider this as a good “back-up” plan.  Robyn also believed expanding her education, referring to it as continued education, would prove to be extremely transferable into aspects of the business culture, which would continue to gain a deeper insight into efforts that benefit and strengthen the learning and capabilities of others.

As one would imagine, after over 27 years in business, Robyn has gained additional and substantial experience and knowledge in the human resources field.  Her educational focus has always been “communication”, as a pivotal factor in employee development and relations.  Robyn also has been exceptionally involved in professional and community organizations.

Bill’s background is a rich and extensive education and professional experience in human resources.  In addition to his 20+ years as a human resources professional for The Kroger Co., he also worked with a national Food Trade organization out of Washington, D.C., and was Vice President of Human Resources for Eagles Foods, headquartered in Milan, IL.  Bill has also been deeply involved in the Society of Human Resources Management in Charlotte, NC, including being President, plus winning multiple NC SHRM awards (i.e. HR Professional of the Year, etc.).  More recently, Bill has been a part-time faculty member of the University of Phoenix in Charlotte. View his complete bio here.

Compass Career Management Solutions has been hired by a wide variety of companies and industries, including manufacturing, law firms, engineering firms, insurance companies, an NFL association, the retail industry, health-related firms, etc.

We have been valued for our professionalism, flexibility and customization of services, accessibility, and effectiveness.  Compass Career Management Solutions is a high integrity organization, who respects its clients and receives their respect in return.





Our son, W. Matthew Crigger, worked for Compass Career Management Solutions from 1997 – 2014, when he passed away. Matthew was only 15 years old when he first experienced “displacement”, as his dad, Bill Crigger, was downsized from the Kroger Co. in the fall of 1988, when the Kroger Co chose to close this Carolina District, reassigning a few remaining stores to different districts, leaving the majority of employees without jobs.

Matthew was devastated by this and couldn’t grasp how this could happen to his dad, especially since Bill had both his Bachelor’s and Master’s college degrees and had worked so hard for the Kroger Co. This experience truly hit Matthew hard. For a 15-year old, he viewed this event as an employer being disloyal to a dedicated employee, though the fact is it was a difficult “business decision”.

However, in time Matthew saw that Bill and Robyn Crigger had been able to take their tragedy and put their passions into a line of work where they could help those faced with similar challenges. Eventually, Matthew became drawn to this business and the idea of helping others, and therefore asked to get involved in our company in 1997.

(Matthew’s younger brother, James, didn’t grasp the initial event, though he was affected as he learned of the need to move, leaving his neighbors and friends. James experienced a rough transition as a adolescent, half-way through a school year.)

When Matthew joined our business, he was required to work on many “behind-the-scenes” aspects of the business, until he eventually asked to work on-site at one of our large outplacement projects. There he found that he had a gift of helping those employees, who were downsized, like his father. Matthew had a welcoming smile and a warm, friendly nature, which allowed him to bring comfort and support to those downsized employees, as well as being able to build good relations with management. His genuine compassion was his gift.

(Matthew experienced several misfortunes, which lead to his life being cut short. The one consolation is he was able to bring a natural love and sincere caring to those close to him, including many who worked with him. He was a blessing.)

Robyn A. Crigger, CEO and Mother